Rogers wireless phone and data services quietly recover Monday night, the company said.
According to the company’s chief technology officer, the long outage that plagued its customers on Monday was caused by a software glitch.
“It will take several more hours for all customers and regions to return to full service,” the company tweeted.
Jorge Fernandes said in a statement that Rogers has identified the cause of the service issues and has pinpointed a recent software update from Ericsson that affected a piece of equipment in the central part of our wireless network.
We do not yet have an exact time [of full recovery], as it may take us several hours to get everything back to normal operation , he added in the statement. You have our full commitment that we will not rest until all services are restored.
Earlier, Rogers said some wireless customers across Canada were experiencing intermittent service outages for phone and data services.
“We know how important it is to stay connected and we are working hard to restore service for customers who experience wireless phone and data interruptions,” Rogers spokesperson Andrew Garas said in a statement to CBC News, adding that its residential and commercial wireline Internet services have not been affected.
We sincerely apologize and thank our customers for their patience.
Many subscribers have expressed frustration on social media, pointing out that they depend on their cell phones not only for personal reasons, but also for telecommuting in many cases.
For Professor Tyler Chamberlin of the Telfer School of Management at the University of Ottawa, these are outages that can have very significant consequences on our economy, when Ontarians, in particular, are ordered to work. home because of the rising number of COVID-19 cases.
Problems with 911
Peel, Ontario Regional Police have warned residents of their community that if they call 911 they should not hang up because our communicators are unable to call back . Other police services, notably in Winnipeg and across southern Ontario, have issued similar warnings.
Toronto City Councilor Kristyn Wong-Tam posted on Twitter that an outage was affecting the remote monitoring system for fire alarms at several businesses and homes, but not the fire alarms themselves.
Until further notice, if a fire alarm is activated in a building, go to safety, then dial 911 and report the activation of the fire alarm. Don’t assume someone else has called or is going to call , Ms. Wong-Tam tweeted.
Rogers has a national wireless network that does business under the Rogers, Fido and Chatr brands.
According to an investor-only page on the Rogers website, the telecommunications company provides postpaid and prepaid wireless services to approximately 10.9 million home and business subscribers in the Canadian wireless market.
With information from The Canadian Press